README - Welcome to our Help Desk!

THANK YOU FOR STOPPING BY!

Our help desk is now closed - but we're still happy to help! Use the form on this knowledge base to submit a general ticket to NonprofitPress Support (free of charge) and someone from our team will try to help you out as soon as possible.

If you have articles or tips you think we should include for next year, drop us a line at [email protected]. Your feedback is greatly appreciated!

Live chat for general tech support will be available (for free) to US-based nonprofits on December 3rd, 2024 from 9am to 8pm ET.

This annual service is provided by NonprofitPress (by Smashstar Media, a for-profit company). You are not obligated to purchase any products or services from us, our partners, or volunteers.

If you have questions now - click the "Submit a Ticket" button at the top of the page to send your query. We'll find an answer and post it in the knowledge base for you and others to benefit from :)

Privacy and Security

• Volunteers may be chatting
• DO NOT SHARE login info, passwords, 2FA codes, or sensitive/confidential information!
• We will not publish direct links to your website or social profiles if you accidentally include them in your question
• Transcripts of your live chat can be requested within the chat window

Data Collection and TOS

• We built this separate Tawk.to property to keep data separate from our products and services. If you wish to use NonprofitPress, we'll be flattered, but it is not a requirement or expectation.
• By chatting with us or using this website (microsite), you are using the platform and services provided for free by Tawk.to; Please refer to their Data Protection declaration and Privacy Policy.
• This service is offered in good faith to provide general web-based tech support to US nonprofits on Giving Tuesday. No purchase necessary. Tax exemption and EIN not necessary. Support will be provided in a first-come, first serve basis with a best-effort resolution goal. We can not guarantee that we will resolve your issue or provide the exact answer you're looking for. Support is provided by team members and partners of Smashstar Media, NonprofitPress, and volunteers.